Frequently Asked Questions

How can I reset my password?

1. Open GOAT app

2. Go to your profile (bottom right hand icon in the navigation bar)

3. Go to settings by clicking on the gear icon (top right hand side of your profile)

4. Click on change password

How can I cancel my subscription?

1. Open GOAT app

2. Go to your profile (bottom right hand icon in the navigation bar)

3. Go to settings by clicking on the gear icon (top right hand side of your profile)

4. Click on manage subscription

Does my subscription auto-renew?

Yes, when you purchase a subscription you also agree to have it automatically renew unless your subscription is cancelled at least 24 hours before the end of the current period.

You agree to your account being charged for renewal within a 24 hour period at the end of the current period and to this charge being the same as your initial not discounted fee unless you opt for a different plan (e.g switching from monthly to annual).

Please note that once a subscription payment has been completed, refunds cannot be issued.

How can we help?
arrow&v

Thanks for reaching out!
We’ll get back to you in the next 48hrs.